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Frequented by lots of single Clevelanders, the establishment's expansive outdoor bar and deck, which overlooks the scenic Cuyahoga River.

They will lie to you just to get your money. I signed with IJL at end of the May of Customer service was promising me that they have already a few men in mind while was talking to me on the phone at the first time. Today is end of the December and I Still get nothing. Third one came just to have lunch with no intention for something more serious. I was trying to reach the manager and ask about refund but they said that I still have 2.

I am going to write to BBB as well. I truly enjoyed the date. Lisa did an awesome job in connecting me with a "Like Minded" person.


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There will be a second date coming after the New Year. I look forward to continuing my search with IJL. They are a very professional entity and have the best interests of both clients in mind. I am an IJL client for eight months and can say that my personal matchmaker Kaila and coordinator Krystyl have really tried to find a woman whom I like. Step by step they fine tuned their search until on the fourth date I was happy to see what I was looking for.

I had a very stringent criteria and didn't had too much hope in their success, but against all odds they did a great job. I am very grateful for their efforts. My experience has been great from the start. I felt like the matchmakers at IJL have been attentive and really took the time to get to know me. Aleisha and Krystyl have followed up and checked in without any prompting needed.

5300 It's Just Lunch! Consumer Reviews and Complaints

They have also been professional and supportive. I will look forward to continuing to work with them. An investment well worth it. Aleisha and Krystle have been helpful with setting up the dates and providing pertinent information for each one. Overall, this service has helped me to meet some new people and hopefully the one. I signed up over a year ago and I am still yet to go on one single date. For over 6 months they had the wrong criteria for what I was searching for. I only found this out after chasing them for an update and when I complained. The personal one to one service is non-existent.

They will not contact you or keep you updated with their progress unless you repeatedly ask them to do so. I have asked for a refund several times and they keep refusing. They will not say why, they just say that a refund will not be possible.

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It’s Just Lunch Online Dating Site

I have had enough. I feel I have been more than patient and I am planning to report them to their regulatory body. I have had two dates so far and everything is top notch. The restaurants and people have been high quality. I like the personal attention in refining my needs and am confident they will find my next wife. I am really looking forward to my next date. I joined in the summer and was excited about this new adventure.

I received a first match within weeks and all was good. I quickly grew disappointed and frustrated with the lack of attention and caring I received from my matchmakers. On 3 occasions I was matched with gentlemen who did not meet my criteria. As a matter of fact they each had a "deal breaker" in their bio. I turned down 2 dates because of this. The 3rd one slipped by me and I wasted a date because he also contained a "deal breaker" i. I was told that my criteria was only a preference so I asked why they call it a "deal breaker" in the interview.

It would have been fine if they had been upfront with me and disclosed the information. I would have at least been given an opportunity to accept or decline. After this experience I grew wary.

After one month of hearing nothing I reached out only to be told they were reviewing my feedback. Well, it's now been another month and I have heard nothing. My matchmakers come across very disinterested in me and that was evident from the beginning. However, they were very friendly and eager to get my money. I am shocked at the lack of professionalism and customer care. I would never recommend It's Just Lunch! It's been a very frustrating experience.

The Nuts & Bolts

I have high expectations when it comes to running a business and customer service. I wonder if those at the top have any idea what's really going on. When I researched the company I discovered it's nearly impossible to reach anyone to even file a complaint. So here I am still waiting to hear something A delightful lunch -- 2 hours long!! Really did enjoy meeting my JFL date and hearing all about her.

Working on a follow-up date!! Erika did a good job for the initial date!! So far so good. We shall see how things go after the holidays!! I went back and forth for a while before I signed up. Read reviews and then decided to take a leap of faith and sign up based on their promises of at least four good quality dates that I didn't have to manage. I signed up four months ago and this is what I have experienced: Received a match fairly quickly-two to three weeks - but then it got cancelled. Then rescheduled two more times, two to three weeks out each time then cancelled at the last minute.

This date never happened. Three to four weeks later, another match which I wasn't excited about but you only get two passes before they count as a date, so I agreed. The date got cancelled at the last minute. Finally, after many email exchanges with my complaints and my request for a refund, they presented a match, which again I wasn't excited about, but agreed. Got to the restaurant and there was no reservation.

Top 5, Reviews and Complaints about It's Just Lunch!

Thankfully, the restaurant accommodated and sat us. The date was okay, but I could have found this match online for free. That was a month ago, no other activity since.


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  6. When I email or call, a generic email return is sent, such as "We are looking for a date. We'll get back to you soon I wish I had never signed up. You can do better online.


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    You will spend as much time managing this service as you would looking online yourself. Also, all of these reviews are from the very beginning of your subscription. They send links for you to review them within a day or week of signing up - long before you have time to experience their service! I'm on my 2nd renewal with It's Just Lunch, needless to say haven't found my one. When I first joined it didn't appear to be many men in my area or those that met what I was looking for.

    My first match in this 2nd round was a really nice man, unfortunately he had 2 young children - I'm a bit older so not looking for that type of relationship. I think IJL can be a powerful avenue to meet your match, but it's hard if you're not familiar with locations, geography, but I truly enjoy working with my matchmakers. This service has over 23 years of matchmaking experience. Rather than leaving meetings up to chance, matchmakers meet with users for a confidential interview. They then match users based on the information discussed during this meeting.

    It's Just Lunch!

    All matches take place at partner restaurants: Prior to the first meeting, users are only given their date's first name, description and reason why the matchmaker thinks the date will work out. Users can give feedback on every date: Whether a date works out or it is a dud, matchmakers want to hear what happened and follow up after every date to fine tune the dating process based on the user's experience. Matchmakers can be found worldwide: No matter where users are in the world, they can make a date through It's Just Lunch!

    People seeking a long-term relationship, people with hectic schedules and people new to the area. Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! If the matchmaker thinks IJL can likely help, you pay the enrollment fee so they can get everything moving forward for you. When a potential match is identified, your matchmaker will call and describe your potential match to you.